Distance Selling Agreement

ARTICLE 1 — PARTIES

1.1 Seller

Seller / Company Title: Mina Keshavarz

Brand: Velveta Care / Velveta

Adres: Yeniyol Mh. Gazi 3. Sk. SEGEM İş Merkezi, No: 3, İç Kapı: 5, Çorum Merkez / Türkiye

Tax Office: Corum

VKN: 5451300070

KEP:[email protected]

Phone: +90 536 590 31 34

Email:[email protected]

Web:Related page

Order Specific Information

Buyer's name, delivery and billing address, contact information, order number, products subject to the order, basic characteristics of the products, prices, discounts, delivery cost, total payment amount, payment method, delivery carrier and carrier information intended for return are dynamically created at the checkout stage for each order.

The Pre-information Form and Distance Sales Agreement created specifically for the order are made available to the Buyer before the payment process is completed and are stored electronically together with the relevant order records.

ARTICLE 2 - SUBJECT AND LEGAL FRAMEWORK

This Agreement regulates the rights and obligations of the parties regarding the sale and delivery of the goods or goods ordered by the Buyer electronically via velvetacare.com within the framework of the Law on Consumer Protection No. 6502, the Distance Contracts Regulation, the Law on the Regulation of Electronic Commerce No. 6563 and the relevant legislation.

The consumer's rights arising from mandatory legislation are reserved.

ARTICLE 3 — ORDERING INFORMATION

The order number, date, products and their basic characteristics, price and discounts, total price including taxes, delivery cost, payment method and delivery and return carrier are shown in the order-specific contract. This general page does not replace the order-specific agreement.

ARTICLE 4 - PRELIMINARY INFORMATION AND FORMATION OF THE CONTRACT

Before the buyer confirms the order and becomes obliged to pay; - basic qualities of the goods, - Identity and contact information of the seller, - total price including taxes, - delivery and other additional costs, if any, - payment and delivery terms, - right of withdrawal and exceptions, - the intended carrier for the return, - dispute recourse methods

They are informed about this via the Pre-information Form.

Preliminary information has been provided and confirmed by the Buyer; Which version of the contract has been approved and the time of order approval can be proven with electronic records in accordance with the current legislation.

At the final confirmation stage of the order, the Buyer is notified clearly and understandably that the transaction creates a payment obligation.

ARTICLE 5 — PAYMENT

Order processing is subject to successful completion of the selected payment method.

If the bank or payment institution cancels or reverses the payment, the transaction is subject to a chargeback, or the payment is not transferred to the Seller, the Seller may request payment of the product price or return of the product and exercise other statutory rights, depending on the reason for the incident, the parties' fault and applicable legislation.

In the event of duplicate refunds, erroneous returns, fraudulent transactions or a collection resulting in unjust enrichment, the Seller reserves the right to reclaim the amount received without a legal basis, seek set-off and exercise other statutory rights.

Card number, CVV and similar sensitive card verification data are processed by the authorized payment institution/bank according to the nature of the payment service; Velveta is committed to not storing this data in its own system.

ARTICLE 6 — DELIVERY

The seller fulfills the order according to the delivery conditions promised/estimated at the time of order.

Except for goods prepared in line with the consumer's wishes or personal needs, the legal maximum delivery period of thirty (30) days is not exceeded in the sale of goods.

The buyer is responsible for ensuring that delivery and contact information is accurate/up-to-date.

The reason for non-delivery is examined. If the problem arises from Velveta or the carrier determined by Velveta, the expenses will not be charged to the Buyer. If it is confirmed that the Buyer reported an incorrect/incomplete address due to his own fault, the address correction and reshipment options will be notified to the Buyer. If reshipment is requested, the actual documented additional shipping cost will be announced in advance and collected upon the acceptance of the Buyer; Free reshipping is not guaranteed.

In case of cancellation of the order or request for withdrawal, legal rights and refund periods are preserved. Velveta reserves its legally valid claim and offset rights for additional expenses that can be proven to be caused by the Buyer's fault; Deductions from reimbursement are made only on a concrete and legally valid basis, with the necessary information and applicable consensus procedures. Just returning the shipment or exercising the right of withdrawal will not result in automatic cargo deductions or penalties.

Shipping and Delivery Policy:Shipping and Delivery Policy

ARTICLE 7 — TRANSPORTATION RISK

As long as the carrier determined by the Seller is used, the Seller is responsible within the scope of the legislation for losses and damages that occur until the delivery of the goods to the consumer or to a third party determined by the consumer other than the carrier.

Selecting one of the shipping options offered by the Seller on the checkout screen by the Buyer does not remove the Seller's legal liability for delivery with this carrier.

If the Consumer separately requests shipping with another carrier provided by the Consumer other than the carriers offered/determined by the Seller, the Seller is not responsible for any loss or damage that occurs after the delivery of the goods to this alternative carrier.

In case of visible transportation damage, it is highly recommended to prepare a damage report and take photographs. The absence of a report does not eliminate mandatory consumer rights.

ARTICLE 8 - RIGHT OF WITHDRAWAL

Without prejudice to the exceptions stipulated in the legislation, the consumer has the right to withdraw within 14 days from the delivery of the goods without giving any justification and without paying any penalty.

The consumer may also exercise his right of withdrawal during the period from the conclusion of the contract to the delivery of the goods.

Notification of withdrawal can be made in writing or via a durable medium.

Return and Withdrawal Policy:Return and Withdrawal Policy

ARTICLE 9 - RIGHT OF WITHDRAWAL EXCEPTION: HEALTH AND HYGIENE

The right of withdrawal cannot be exercised for goods whose packaging, tape, seal, package or similar protective elements have been opened after delivery and whose return is not suitable for health/hygiene reasons.

This exception does not limit the consumer's rights arising from the law regarding defective or non-conforming goods.

ARTICLE 10 — RETURN CARRIER AND REFUND

The carrier intended for the return is notified to the Buyer in the order-specific Pre-information Form.

Buyer is not responsible for return costs when Seller's specified carrier is used.

If the return carrier is not specified in the preliminary information, no return shipping fee will be requested from the Buyer.

If the consumer uses another carrier of his own choice instead of the accessible return carrier specified in the preliminary information, Velveta will not voluntarily cover the fee of this alternative carrier. It is agreed that Velveta will cover alternative shipping costs only if expressly agreed separately. This situation alone does not mean rejection of the legal withdrawal/refund request. Rights are reserved if the carrier is not specified in the preliminary information, the specified carrier does not have a branch in the consumer's location, defective goods or other mandatory legislative obligations.

The fee paid directly by the consumer to the alternative carrier and not covered by Velveta will not be deducted from the product price a second time. If Velveta pays the fee of the alternative carrier used by the consumer instead of the accessible return carrier specified in the preliminary information, only the documented actual cargo expense will be notified to the consumer. Except in cases where mandatory legislation imposes the expense on Velveta, the amount is deducted from the refund by obtaining the express consent of the consumer to cover this expense and deduct it from the refund; No additional penalties or processing fees apply. The absence of express agreement or a legally valid basis for offset does not constitute a justification for delaying legal repayment or arbitrary deduction. Initial delivery costs, which must be refunded in accordance with the legislation within the scope of withdrawal, will not be deducted due to this provision.

If the specified carrier does not have a branch in the Buyer's location, the Seller ensures that the goods to be returned are collected from the Buyer without demanding additional costs from the Buyer.

If the right of withdrawal is duly exercised, the Seller shall refund all collected payments that must be returned in accordance with the legislation, including the delivery costs of the goods to the Buyer, if any, within fourteen (14) days.

If the product is delivered to the carrier specified in the Pre-information Form, this period starts from the date the product is delivered to the carrier.

If the Buyer uses a different carrier, the period starts from the date the product reaches the Seller.

If the right of withdrawal is exercised before the goods are delivered, the period starts from the date on which the notice of withdrawal is received by the Seller.

The refund is made in accordance with the payment instrument used at the time of purchase and without imposing any additional costs or obligations on the Buyer.

For installment payments, the refund is made all at once.

ARTICLE 11 - DEFECTIVE GOODS

If the goods are defective, the consumer's optional and other rights arising from Law No. 6502 are reserved.

The fact that Velveta does not offer a standard exchange service does not eliminate the legally available optional rights for defective goods, including replacement with a similar product without defects.

ARTICLE 12 - IMPOSSIBILITY OF PERFORMANCE

If the performance of the goods subject to the order becomes impossible, the Seller shall inform the consumer in writing or via a durable medium within three (3) days from the date of learning of the situation and refund the collected payments, including delivery costs, if any, within fourteen (14) days from the notification.

The fact that the goods are not in stock is not considered to be impossible in itself.

ARTICLE 13 — COMMERCIAL ELECTRONIC MESSAGES

Order, payment, delivery, return, account security, information update and mandatory notifications arising from legislation; To the extent that it does not contain promotions, it can be sent through relevant communication channels without being subject to separate marketing approval.

Commercial electronic messages for campaigns, discounts, new products and marketing purposes are sent if the necessary approval is obtained in accordance with the relevant legislation.

Marketing approval is not a condition of purchase.

ARTICLE 14 — PERSONAL DATA

Personal data:Personal Data Protection Notice (KVKK)

Cookies:Cookie Policy

ARTICLE 15 — ELECTRONIC RECORDS AND PROOF

Order, payment, delivery, electronic confirmation, contract version and system records may be submitted as evidence within the framework of the applicable legislation.

The consumer's rights of proof and objection arising from the law are reserved.

Business and transaction records within the scope of electronic commerce are kept for the period stipulated in the legislation.

ARTICLE 16 - FORCE MAJEURE

In cases of extraordinary events that occur beyond the reasonable control of the parties and affect the performance, liability is evaluated according to the nature of the event and the applicable legislation.

Mandatory consumer rights and notification and refund obligations in case of impossibility of performance are reserved.

ARTICLE 17 — DISPUTE

Duties and authority in consumer transactions are determined according to mandatory consumer legislation.

Consumer, within the current monetary limits, to Consumer Arbitration Committees; In cases where a lawsuit needs to be filed, it can apply to Consumer Courts in accordance with Article 73/A of Law No. 6502, taking into account the mediation provisions of the lawsuit requirement.

In disputes arising with parties who are not consumers and where a jurisdiction agreement can be made legally valid, an additional valid jurisdiction requirement may be applied stating that Çorum Courts and Enforcement Offices have jurisdiction if the parties are merchants.

ARTICLE 18 - ENFORCEMENT

This Agreement is established upon completion of the order-specific fields, submission/confirmation of the Pre-information Form and the Buyer's electronic confirmation of the order giving rise to payment obligation.

Approved version and transaction records are stored in accordance with the legislation.

Legal bases

6502: Official Gazette — relevant regulation

Distance Contracts Regulation:Official Gazette — relevant regulation

2022 changes:Official Gazette — relevant regulation

2025 changes (01.01.2026 effective):Official Gazette — relevant regulation

Current Ministry guide:Ministry of Commerce — relevant regulations and guidance

Unfair terms:Official Gazette — relevant regulation

Updating the Text

Velveta may update this text and the relevant terms of service/operation at any time for the future. The current text and effective date are displayed on the relevant page or in the pre-transaction information. No additional fees will be charged to completed orders; Rights arising from previous transactions and mandatory legislation are protected. Changes that require notification/acceptance in existing contracts are made with the necessary procedure. If the purpose or legal requirement of data processing changes, the relevant clarification and, if necessary, new consent process are carried out before starting the changed processing.