Frequently Asked Questions
Products
How should the products be used?
Each product's instructions, intended uses and necessary warnings are stated on its product page. We recommend following its label and instructions for use.
Can the products be used on sensitive skin?
Skin sensitivity varies between individuals. Check the ingredient list and warnings; if you have a history of sensitivity, we recommend testing a small area before first use.
Product descriptions are not medical diagnoses or treatment recommendations.
Where can I find ingredient information?
Ingredient information is provided on the relevant product page and/or the product label required by legislation.
Orders
When will my order be prepared?
Preparation and delivery estimates may vary with stock, the order, address and carrier conditions. The estimate shown when ordering governs the order.
Shipping and Delivery Policy:Shipping and Delivery Policy
How do I track my order?
To track an order: Related page
Once shipping tracking details are available, they may also be sent through available communication channels.
Returns
How do returns and withdrawal work?
The single current source for return and withdrawal conditions:
Are product exchanges available?
Velveta does not offer a standard product exchange service; returns and refunds apply where appropriate. For defective goods, the consumer's statutory remedies under Law No. 6502 remain reserved.
Support
Contact: Contact and Seller Information
Updating the Text
Velveta may update this text and the relevant terms of service/operation at any time for the future. The current text and effective date are displayed on the relevant page or in the pre-transaction information. No additional fees will be charged to completed orders; Rights arising from previous transactions and mandatory legislation are protected. Changes that require notification/acceptance in existing contracts are made with the necessary procedure. If the purpose or legal requirement of data processing changes, the relevant clarification and, if necessary, new consent process are carried out before starting the changed processing.