Pre-information Form
Last update: 10.10.2026
This form has been prepared to inform the consumer about the purchase via Velveta Care before the order is confirmed and payment obligation occurs. Personal order information is not included on the general page; On the checkout screen, this form is presented with buyer, product, price and delivery information.
1. Seller and contact information
- Seller / company name: Mina Keshavarz
- Brand: Velveta Care / Velveta
- Adres: Yeniyol Mh. Gazi 3. Sk. SEGEM İş Merkezi, No: 3, İç Kapı: 5, Çorum Merkez / Türkiye
- Tax office: Çorum; VKN:5451300070
- Phone: +90 536 590 31 34
- Email:[email protected]
- KEP:[email protected]
- Website:velvetacare.com
Order, delivery, withdrawal, return and complaint notifications can be directed to the above communication channels. Support is available by phone; Notification of withdrawal is made in writing or via a durable medium such as e-mail.
2. Buyer, products and total price
The order-specific details appended to the beginning of this form during checkout form part of it. They show the products' basic characteristics, quantities, prices and discounts, delivery costs and the total payment including taxes. This general page does not contain personal order information.
No additional fees will be charged without the buyer's express consent. This sale of goods is a one-off; Does not include subscription or auto-renewal. Apart from the standard internet/communication tariff, no separate remote communication fee is charged by the Seller for the order.
3. Payment and delivery
Payment is made via the method selected on the checkout screen. Final order confirmation creates an obligation to pay for the total amount shown. Processing of the order is subject to successful completion of payment.
Delivery is made to the specified address by the selected carrier, according to the delivery conditions declared at the time of ordering. Without prejudice to the legal exception for personally prepared goods, the maximum period of thirty days cannot be exceeded for goods sales. When the carrier offered by the Seller is used, the legal liability for loss and damage until delivery belongs to the Seller.
If performance becomes impossible, the Buyer will be notified within three days; The collected amounts, including delivery costs, will be refunded within fourteen days from the notification. Lack of stock is not an impossibility in itself.
4. Right of withdrawal and its use
Except where a statutory exception applies, the Buyer may withdraw within fourteen days after delivery without giving a reason or paying a penalty. Withdrawal may also be exercised before delivery. For several goods ordered together but delivered separately, the period begins when the last goods are delivered; for goods consisting of several parts, it begins when the last part is delivered.
Notification of withdrawal can be sent by a clear statement to the above e-mail, KEP or postal address within the period. Pre-approval, opening an account or submitting a photograph is not a condition for exercising the right of withdrawal. It is not mandatory to use the following sample text:
To: Mina Keshavarz / Velveta Care, address and email stated above.
I hereby declare that I am withdrawing from the contract regarding the following goods I purchased.
Order / delivery date:
Order number and products:
Name and surname:
Address:
Date:
Signature (for paper notifications only):
5. Return carrier, charges and refund
The intended carrier for the return is shown in the order-specific information. When the specified carrier is used, the return cost will not be charged to the Buyer. If the carrier is not specified, the Buyer will not be asked for return shipping costs. If the specified carrier does not have a branch in the Buyer's location, the Seller ensures the return of the goods without asking for additional costs. If the Buyer uses a different carrier of his own choice instead of the specified accessible carrier, this alternative shipping fee will not be covered by the Seller unless separately agreed; legal rights reserved.
Unless the Seller offers to take back the goods himself, the Buyer shall return the goods to the Seller or the person authorized by him within fourteen days from the notice of withdrawal.
All payments collected, including delivery costs, are refunded within fourteen days. This period starts when the goods are handed over to the specified return carrier; if a different carrier is used, when the goods reach the Seller; and for goods not yet delivered, when the Seller receives the withdrawal notice. Refunds are made using the payment instrument used for the purchase, without charging the Buyer, and in a single payment even for purchases paid in installments.
6. Exceptions to the right of withdrawal and defective goods
The right of withdrawal cannot be used for goods whose protective elements such as packaging, tape, seal or package have been opened after delivery and whose return is not suitable for health/hygiene reasons. This is not a general return ban for all cosmetic products. The buyer's legal optional rights regarding defective or non-conforming goods are reserved.
7. Application methods and relevant documents
In case of disputes, an application may be made to the Consumer Arbitration Committee at the Buyer's place of residence or where the consumer transaction is made, within the applicable monetary limits. In other disputes, applications can be made to Consumer Courts, without prejudice to the applicable litigation and mediation provisions. The consumer's rights arising from mandatory legislation are protected.
Detailed sales conditionsDistance Selling Agreement, Return and Withdrawal PolicyAndShipping and Delivery PolicyIt is located inside. Confirmation of this form does not constitute marketing consent.